Frequently Asked Questions

Ordering & Shipping

How long will my order take to arrive?

We ship all orders from our fulfilment partner within 1–2 business days. Standard delivery to UK addresses typically takes 7–15 business days. You will receive a tracking number by email once your order has been dispatched.

Do you offer free shipping?

Yes — we offer free standard shipping on all UK orders. No minimum spend required.

Can I track my order?

Absolutely. Once your order is dispatched, you'll receive a confirmation email with a tracking link so you can follow your parcel every step of the way.

Do you ship internationally?

Currently we ship to the UK only. We're working on expanding to the EU and beyond — sign up to our newsletter to be the first to know.

Returns & Refunds

What is your returns policy?

We offer a 30-day return policy. If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order and we'll arrange a return or exchange. Items must be unused and in their original packaging.

How do I initiate a return?

Simply email us at hello@evokewellness.co.uk with your order number and reason for return. We'll get back to you within 1–2 business days with next steps.

When will I receive my refund?

Once we've received and inspected your return, refunds are processed within 5–7 business days back to your original payment method.

Product Quality & Safety

Where are your supplements sourced from?

We work with trusted, established suppliers who adhere to Good Manufacturing Practice (GMP) standards. All products are third-party tested for purity and potency before being made available on our store.

Are your products suitable for vegetarians or vegans?

This varies by product. Please check the individual product page for full ingredient and allergen information, including whether capsules are plant-based.

Are there any allergens I should be aware of?

Full allergen information is listed on each product page and on the product label. If you have a specific allergy concern, please contact us before purchasing and we'll be happy to help.

Should I consult a doctor before taking supplements?

We always recommend consulting your GP or a qualified healthcare professional before starting any new supplement, particularly if you are pregnant, breastfeeding, taking medication, or have an existing medical condition.

How to Use Our Supplements

Can I take multiple supplements together?

Many of our supplements complement each other well. However, we recommend introducing one new supplement at a time so you can monitor how your body responds. When in doubt, consult a healthcare professional.

When is the best time to take supplements?

This depends on the specific supplement. Dosage and timing guidance is provided on each product page and on the product label. As a general rule, fat-soluble vitamins (like Vitamin D and Omega-3) are best taken with a meal containing healthy fats for optimal absorption.

Payments & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely at checkout.

Is my payment information secure?

Yes. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your payment details. We never store your card information.